Connecting Skills to Success: Exploring Manpower Development and Service Delivery in Akwa Ibom State Ministry of Information

Abstract

This study examined manpower development and service delivery in the Akwa Ibom State Ministry of Information from 2020-2024. It focused on the relationship between staff training and citizen satisfaction, the impact of career advancement on cost-effectiveness, and whether employee retention improved project success. Utilizing Human Capital Theory and a causal research design, the study surveyed a population of 335 using a Likert scale questionnaire and analyzed data with chi-square tests. Findings revealed a significant relationship between training programs and citizen satisfaction, demonstrated that career advancement opportunities enhanced cost-effectiveness, and confirmed that employee retention positively influenced project success. The study recommends that the Akwa Ibom State Ministry of Information and similar public institutions maintain regular staff training, strengthen career advancement pathways, and implement effective employee retention strategies to foster organizational growth and project success.